Refund Policy

At BRIGHTFORGE, we strive to ensure that our customers are completely satisfied with their purchases. In the event that you are not satisfied, we offer a comprehensive refund policy as described below.

Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods may not be eligible for a refund, such as perishable items or personalized products.

Process for Requesting a Refund

1. Contact our customer support team at [email protected] within 30 days of receiving your order.
2. Provide your order number, details of the product, and reason for the refund request.
3. Our team will review your request and, if approved, provide instructions for returning the product.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide further instructions.

Thank you for choosing BRIGHTFORGE.
Your satisfaction is our priority.